Assistant Manager, Day Care

The Assistant Manager, Day will oversee the centre’s daily operations, ensuring efficiency and resource sustainability. Leading a team of nurses, care staff, and allied health professionals, he / she will drive service delivery and Day Care Centre developments. He / she will collaborate with a multi-professional team to maintain consistency in care and interventions

Roles & Responsibilities:

Programme Leadership

• Plan, implement, and schedule programme activities for clients
• Promote active engagement and tailor participation of programmes to clients’ needs, interests, choices, and abilities
• Develop, implement, and evaluate innovative and therapeutic activities suitable for End-Of-Life (EOL) clients

Operational & Resource Management

• Manage Transport Fleet and ensure operational efficiency
• Maintain inventories and oversee medical equipment maintenance

Quality & Compliance Leadership

• Lead development and audit of the standards related to the Day Care Centre
• Develop relevant policies for the Day Care Centre in line with MOH guidelines
• Participate in MOH audits and accreditation

People & Talent Development

• Ensure that the team attends continuous internal and external training to upskill their skills and knowledge
• Organise and manage events (briefing, logistics, and coordination) with the Volunteers Management and Community Engagement team

Client & Stakeholder Engagement

• Perform good resolution skills to resolve client and Next of Kin feedback and complaints in a timely and appropriate manner

Innovation & Process Improvement

• Recommend solutions or innovations to improve work processes
• Participate in workplace health, safety, and emergency preparedness exercises

Qualification & Requirements

• Degree or equivalent, with health professional background
• 3 years in operational management role or with managerial experience
• Experience working with MOH or other relevant stakeholders in the healthcare industry
• Able to work independently with minimal supervision and under time constraints
• Ability to lead people and manage clients from diverse background and level
• Possess a passionate and sincere disposition in serving the clients with EOL conditions
• Team player with strong communications, interpersonal and organisational abilities
• Compassion, positive attitude, flexibility, adaptability to new things, customer service oriented
• Competent/Proficient in MS office applications
• Able to work with multi-disciplinary team

• Staff Nurse (Inpatient/Home Care)
• Enrolled Nurse
• Nursing Aide

Please refer to the respective Job Descriptions below.   

Reporting to the Nurse Manager, the Enrolled Nurse will be required to work in a multi-disciplinary team to provide palliative care to patients with terminal illness and end-stage organ failure. He / She will assist the Staff Nurse in performing comprehensive palliative care assessment for our patients with terminally illness and end-stage organ failure. He / She will provide guidance and supervision of new Nursing Aides and participate in quality improvement activities.

You must also ensure and maintain the standards of professional nursing practice and work effectively as part of a team.

Job Requirements

• Nitec / Certificate in Nursing
• Valid Practicising License with Singapore Nursing Board
• Minimum 2 years in clinical experience and palliative care setting
• Ability to work independently and as a team member
• Possess good communications and interpersonal skills
• Good knowledge of MS Office applications (Word, Excel, PowerPoint)
• Attentive to details and able to multi-task

Nursing Aide

Reporting to the Nurse Manager, the Nursing Aide will be required to work in a multi-disciplinary team to provide comfort care to patients with terminal illness and end-stage organ failure under the supervision of trained nurses. She / He will deliver a range of patient care duties under the supervision of trained nurses providing basic patient care and providing physical, psychological and spiritual needs.

Job Responsibilities

• To work as a member of the nursing team under the supervision of trained staff reporting changes in patients’ conditions and needs as they occur.
• Assist Staff Nurse in admission, transfer and discharge process.
• Perform assessment, plans and delivers general nursing care to palliative patients.
• Observe patient’s clinical condition including response to treatments, goals of care and changes in physical and emotional status, and reports findings to Staff Nurse in charge, as appropriate.
• Provide safe, quality, appropriate care according to doctor’s orders, within scope of duty and competency.
• Provide care following safety, infection control practices, hazardous material and waste policy and procedures.
• Document nursing assessment and interventions carried out accurately and timely.
• Assist Doctor and Staff Nurse in performing procedures.
• Assist Enrolled Nurse in nursing procedures.
• Assist with orientation of new Nursing Aide and Healthcare Attendant.
• Precept and mentor new Nursing Aide and Healthcare Attendant.
• Respect and protect patients’ rights and confidentiality.
• Attend continual education to update skills and knowledge on palliative nursing care.

Job Requirements

• Diploma in Nursing/Bachelor of Science in Nursing from recognised institution endorsed by Singapore Nursing Board
• Minimum 3 years work experience in acute, ILTC or palliative care setting
• Valid practicing license from Home Country Nursing Board.
• Competent in MS office applications.
• Able to comprehend Mandarin or dialects would be helpful for communicating with non-English speaking patients
• Good command of spoken and written English.
• Good team player
• Compassion, positive attitude, flexibility, adaptability to new things, customer service orientated

Occupational Therapist

Reporting to the Head, Palliative Rehabilitation Unit, the Occupational Therapist is responsible for providing client care, therapy service and education base on evaluation of client’s condition, goals and activities to palliative care clients across different stages of disease trajectories in Dover Park Hospice. He / She participates in continuing education and research to achieve quality rehabilitative palliative care.

He / She operates trans-disciplinary within the department and collaboratively as part of our multi-disciplinary team (MDT), and may work across various services. This role would require him / her to have initiative, possess good communication and problem solving skills and be sensitive to the needs of his / her clients negotiating challenges approaching the end of life.

Job Responsibilities

• Conduct Occupational Therapy assessment, rehabilitation and meaningful therapy engagement for clients and their families across DPH services.
• Provide OT professional inputs to value add to multi-disciplinary team management, planning and support holistic patient-centred care.
• Provide training and supervision to Therapy Assistants, volunteers and students in supporting therapy and client care.
• Participate and assist in research, professional education and induction on Palliative Rehabilitation.

Job Requirements

• Registered with Singapore Allied Health Professionals Council (AHPC) and possess valid Full Practicing Certificate in Occupational Therapy.
• At least 2 years of working experience as an OT in Singapore. Geriatrics/Palliative Care experience preferred.
• Possess good communication in English, good interpersonal and problem-solving skills, as well as a team-oriented personality. Ability to speak other languages (Mandarin, Bahasa Melayu, Tamil, etc.) and other dialects preferred.

Medical Social Worker

The candidate will report to Head of Social Work and Psychosocial Services and holds a dotted line reporting relationship to the Service Head if attached outside of inpatient services.

Job Description:

• Render professional psycho-emotional, social and spiritual care and support to patients and their significant others and, in doing so, help them lead more meaningful and satisfying lives in the context of the situation where the death of a family member is imminent.
• Play an active role in the planning and execution of the activities of the Hospice that promotes the objectives and the mission of the Hospice.
• Assist in the development of policies and protocol related to the delivery of clinical services and recommend organizational and system changes in order to position the hospice as a leader in hospice palliative care.
• Engage, train and supervise volunteers in specific areas of patient care together with the Volunteer Programme Manager.
• Organise and conduct workshops for community partners.
• Promote the practice and use of palliative care by undertaking educational, research and outreach activities as assigned from time to time.
• Be prepared for job rotation around the different programmes or services, e.g. Inpatient, Home Care and Programme Dignity to address different patients’ needs and optimise manpower resources.
• Participate in the organisation of memorial service, support groups, outings and any other ad-hoc projects assigned by management.
• Any other duties as assigned by the supervisor and management from time to time.

Job Requirements:

• Degree in Social Work / Counselling or relevant formal qualifications from a recognised university.
• Preferably 1-2 years of relevant experience in a healthcare environment.
• Good Interpersonal and communication skills.
• Energetic, committed and enjoy working as a team.

• Senior/ Manager, Marketing & Events
• Senior/Executive, Community Engagement (Fundraising)
• Executive, Strategic Fundraising Support 

Please refer to the respective Job Descriptions below.   

Senior / Manager, Marketing & Events

The candidate will drive DPH’s mission through strategic marketing and impactful fundraising events. This role focuses on stakeholder engagement, developing marketing plans, and executing events that raise funds and educate the community. Combining creativity with analytical thinking, the candidate will refine outreach strategies and enhance campaign effectiveness for sustained growth.

Roles & Responsibilities:

Strategic Planning & Leadership

Develop and implement comprehensive marketing strategies (both ATL and BTL) to promote events and fundraising initiatives and overseeing the creation of promotional materials, including digital content, print collateral, and other marketing assets

Event Management

Plan, coordinate, and execute a variety of fundraising events, ensuring alignment with organizational goals. Ensure the event is with in marketing budget, and optimal allocation of resources for various campaigns and events

Stakeholder & Partnership Management

Establish and maintain relationships with key stakeholders, including but not limited to donors, sponsors, and community partners

Staff Development & Leadership

Lead and mentor a team of marketing and event professionals, fostering a collaborative and innovative work environments

Qualification & Requirements:

• Degree in Marketing, Communications or a related field
• 5 years of experience in marketing, fundraising, or event management
• 3 to 4 years in a managerial role
• Proven track record of developing and implementing successful marketing/fundraising plans with performance linked to measurable outcomes
• Strong leadership and team management skills; able to work well both independently and with others

Senior/Executive, Community Engagement (Fundraising)

As a Senior/ Executive in the Community Engagement team, you will be responsible for conceptualising, planning and executing campaigns, events and activities to achieve the fundraising objectives of Dover Park Hospice. Besides having excellent communication skills, initiative and inventiveness, you should also be adept at project management & execution.

You will be part of a team charged with advancing the interests of Dover Park Hospice through active and effective engagement with its diverse stakeholders. The ideal candidate should have relevant experience in fundraising/sales/marketing in a non-profit organisation and passion for the cause of palliative care.

Responsibilities

• Plan, manage, execute and evaluate fundraising campaigns, events and activities
• Assist to research, identify, cultivate, solicit and steward donors/sponsors/partners and prospects
• Support the work of the Community Engagement team
• Work closely with DPH internal and external stakeholders on the execution of campaigns, events and activities
• Any other relevant tasks assigned by reporting manager(s)

Requirements:

• Diploma or Degree in related discipline
• Possess excellent verbal and written communications/interpersonal skills
• Works well independently and as part of a team
• Proficient in the use of MS Office, CRM, graphic design and Email Marketing software
• Prepared to work late/weekends occasionally when needed
• Strong sense of compassion/interest in healthcare or social services
• Candidates with relevant experience in fundraising/community engagement will have an advantage
• Able to commence work at short notice

Executive, Strategic Fundraising Support 

The Executive supports Dover Park Hospice fundraising team in project-based administrative support, general (non-clinical) market or user research, and secretariat functions. This is a 2-year contract with potential of converting to perm.

Roles & Responsibilities:

Project Management

• Provide administrative support to fundraising events
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to create high-quality presentations in PowerPoint
• Ability to set up and organise communications apps such as Zoom, Teams and Google Meet
• Ability to develop an Excel based database independently and use it for basic analysis
• Skilled in building and maintaining positive relationships with clients
• Ability to handle multiple client accounts and follow up on queries in a timely manner

Research

• Participate in general (non-clinical) market and user research

Secretariat Functions

• Strong ability to prioritise, coordinate and manage multiple tasks, deadlines and stakeholders simultaneously
• Detail-oriented and organised in maintaining files, records, and correspondence
• Well-mannered with strong verbal and written communication skills
• Sensitive and attentive to stakeholders

Qualification & Requirements

• Diploma / Degree or equivalent, in Business Administration

Executive, Finance 

The Executive will assist in the monthly closing of books, preparation of audit schedules, and various accounting tasks related to donations, fixed assets, patient accounting, and financial reporting.

Roles & Responsibilities:

Donation Module (DM) & Bank Reconciliation (BR)

• Maintain proper accounting records for receipts and perform bank reconciliation
• Key in donations and reconcile the transaction history report against the daily collection
• Record of donations and recording of receipts into Business Central (BC) accounting system

Fixed Assets (FA)

• Prepare and conduct Yearly FA listing for Head of Department (HOD) for sighting and verifications purposes
• Prepare Annual FA Schedule for audit purpose

Year-end Reporting

• Assist the Financial Year (FY) End closing
• Prepare of all required reconciliations and audit schedules
• Assist the internal & external project and MOH Audits

Patient Accounting

• Handle MOH subvention, subsidy and all Medisave / Medishield matters

Qualifications & Requirements:

• Diploma in Finance / Accountancy or related discipline
• Preferably 3 to 5 years of relevant experience
• Experience in healthcare in a plus
• Possesses good communication and interpersonal skills
• Attention to details and good organisational skills